The Barbie Vault
POLICY IN FORMATION
Policy information
Refunds and Return Policy
There are no refunds or returns there will be allowed exchanges on any items that are not damaged, opened, or combed out. Returns are only accepted if the buyer received the wrong item. Hair can not be exchanged/resold after being in the hands of another buyer. We understand that there may be a mistake when placing an order & we are more than happy to help you. If you want to cancel an order please contact us within 24hrs.
How Long Does Processing Hair take?
2-4 Days Example: If you place your order on Tuesday it will be processed on Wednesday ships on Thursday.
How Long Does It Take For My Hair To Ship?
Hair ships Within 2-6 days due to the pandemic. You will receive your shipping confirmation through email and this will include your tracking number and also the day you will receive your order. Someone must be home the day your order is out for delivery a signature is REQUIRED!
Delivery time 5-7 Business Days.
Contact Info
301-719-2555
Mon-Fri 9am-8pm
Sat/Sun- Closed
301-719-2555